Please be aware that our Website and our products and services are based out of the United States of America. If you are located outside of the United States and choose to visit our Website or other Suburban websites and platforms, or purchase our products or services, or otherwise communicate or interact with Suburban in person or electronically, please be aware that your information may be transferred to, processed, maintained, and used on computers, servers, and systems located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your country of origin, and you do so at your own risk.Important Notice to Residents of the State of California
Natural persons who reside in the State of California should review the Notice for California Residents below. You may have additional rights under California law.Contact
We collect or receive the following types of information:Personal Information
If you purchase our products or services, a third-party payment processor may receive access to your payment information (such as credit card number and billing address) for the sole purpose of processing transactions. Any such payment processors will be bound to maintain all such personal information in a secure environment, keep it confidential and not use or disclose such information for any purpose other than to validate purchases.Cookies
In some cases, we may associate information that you have provided to us (e.g., email address) with the cookies that we use. In addition to facilitating the purposes described above, this is useful in understanding your engagement with other content related to our Website or other Suburban websites or platforms (e.g., email open rates, URL click-throughs).
We collect information using “cookie” technology. Cookies are small packets of data that a website stores on your computer’s or mobile device’s hard drive (or other storage medium) so that your computer or device will “remember” information about your visit. We use both first and third-party session cookies and persistent cookies. Where available, the ability to accept cookie placement may be found in a cookie banner first displayed on the Website and, if available, in the cookie preferences.
If you do not want us to place a cookie on your hard drive, you may be able to turn that feature off on your computer or mobile device and, where available, may decline the placement using a cookie banner. Please consult your browser’s documentation for information on how to do this and how to delete persistent cookies via your browser. However, if you decide not to accept cookies from us, certain aspects of our Website or other Suburban websites or platforms may not function properly or as intended.Information from Third-Party Analytics Providers
We use your personal information for the following purposes:
We may disclose your personal information to third parties in the following circumstances:
You may opt out at any time from the use of your personal information for direct marketing purposes and/or the transfer of your personal information to third parties for direct marketing purposes by clicking on the “Unsubscribe” link located on the bottom of any Suburban marketing email and following the instructions found on the page to which the link takes you. You may also opt out at any time from such use by sending us an email@example.com, provided, however, that you may be required to provide sufficient information that allows us to reasonably verify you are the person, or are an authorized representative of such person, about whom we collected such personal information. You cannot opt out of receiving transactional e-mails related to our products and services. Please allow us a reasonable time to process your request.HOW WE PROTECT YOUR INFORMATION
Suburban takes the security and privacy of your personal information very seriously. Accordingly, we implement reasonable security measures designed to protect your personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in processing and the nature of such data, and comply with applicable laws and regulations. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases or the databases of the third parties with whom we may share your information (as permitted herein), nor can we guarantee that the information you supply will not be intercepted while being transmitted over the Internet. In particular, e-mail sent to us may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.CHILDREN
Suburban honors “Do Not Track” settings and “Global Privacy Controls”. You can go to this website to learn more about the Global Privacy Control signal and how to implement it: https://globalprivacycontrol.org/. If you are using an opt-out preference signal on your browser using these settings, the opt-out preference signal will apply only to that browser. The choices you make in response to any cookie banner will override the preferences you have made using the settings of your opt-out preference signal. Setting your opt-out preference signal within your browser will enable Suburban to honor that signal in a frictionless manner.EXTERNAL WEBSITES
Notices for California ResidentsLast Updated: [1.31.23]
Individuals which fall within the definition of a “consumer” under the California Consumer Privacy Protection Act have the following rights relating to their Personal Information collected by Suburban.1) California “Shine the Light” Privacy Rights
California’s “Shine The Light” law permits those Suburban customers who are residents of California to annually request a list of their Personal Information (if any) that Suburban disclosed to third parties for direct marketing purposes in the preceding calendar year, and the names and addresses of those third parties. At this time, Suburban currently does not share any Personal Information with third parties for direct marketing purposes.2) Right to access specific information and data portability rights
You have the right to request that Suburban discloses certain information to you about our collection and use of your Personal Information over the past 12 months. Once we receive and confirm your verifiable consumer request (see below, How to Exercise Your Rights), we will disclose to you:
a. The categories of Personal Information we collected about you.
b. The categories of sources for the Personal Information we collected about you.
c. Our business or commercial purpose for collecting or selling that Personal Information.
d. The categories of third parties with whom we share that Personal Information.
e. The specific pieces of Personal Information we collected about you.
f. If we sold or disclosed your Personal Information for a business purpose, two separate lists disclosing:
i. For “sales”, the Personal Information categories that each category of recipient purchased; and ii. for disclosures for a business purpose, identifying the Personal Information categories that each category of recipient obtained.3) Deletion request rights
You have the right to request that Suburban delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies.
a. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
Individuals located in Canada have certain rights pursuant to Canadian Privacy Laws. Subject to certain exceptions and limitations, and depending upon the jurisdiction where you reside, such rights may include:
a. The right to withdraw your consent to the collection, use or disclosure of your Personal Information.
b. The right to be informed of the existence, use, and disclosure of your Personal Information, and to be provided with an account of the use that has been made or is being made of this information as well as the third parties to which it has been disclosed (including a list of organizations to which your information may have disclosed).
c. The right to challenge the accuracy and completeness of your Personal Information, and have it amended, updated or rectified as appropriate.
d. The right to acquire information about Suburban’s policies and practices with respect to Personal Information, including: a description of the type of personal information held by Suburban and a general account of its use; a copy of any brochures or other information that explain our policies, standards, or codes; and information about what Personal Information is shared with or accessible to our affiliates.
e. The right to challenge Suburban’s compliance with the applicable Canadian Privacy Laws.DO NOT TRACK AND GLOBAL PRIVACY CONTROLS
Suburban honors “Do Not Track” settings and “Global Privacy Controls”. You can go to this website to learn more about the Global Privacy Control signal and how to implement it: https://globalprivacycontrol.org/. If you are using an opt-out preference signal on your browser using these settings, the opt-out preference signal will apply only to that browser. The choices you make in response to any cookie banner will override the preferences you have made using the settings of your opt-out preference signal. Setting your opt-out preference signal within your browser will enable Suburban to honor that signal in a frictionless manner.